Have you got the skills you need for the 21st-century workplace? Beyond hard skills and formal qualifications employers are often concerned about the lack of transversal competences that current employees (or prospective new hires) need to perform various tasks successfully.
This is a self-evaluation. Please select for each skill how you think you can perform them. You have to be honest and offer a measure that really reflect your abilities. If you are reply half-heartedly, you miss out an opportunity for improvement. Please, remeber to download your survey answers.
During the activities, you will learn how to adapt flexibly to a new work situation and basic customer service skills – improve active listening, different ways of communication and problem solving skills by learning through experience, the role-play, different situations in work environment, related to book store and self- reflection activities.
Course 4 – How to mediate or avoid a verbal confrontation
During the activities, you will learn how to effectively use body language and mediate in difficult situation to achieve your aims you will have a chance to learn interacting trough digital technologies.
You performed this same self-evaluation at the beginning of the program. We are asking you to perform it again, to allow you to reflect on your improvement along the program. Once again, be honest. This assessment is for you only. if you feel you did not improve, please let us know why and ask for more support.
Once you completed it, you will see the results of the initial test together with the result of the final test. We hope it will help you to admire your progress. Well done!