Setup Menus in Admin Panel

Setup Menus in Admin Panel

During the activities, you will learn how to adapt flexibly to a new work situation and basic customer service skills – improve active listening, different ways of communication and problem solving skills by learning through experience, the role-play, different situations in work environment, related to book store and self- reflection activities.

More and more customers choose services / goods not only according to price level, but also quality of service. Therefore, whether you work in a shop, a restaurant or a network marketing, customer service is at the heart of the whole business. Therefore, customer satisfaction service becomes a decisive factor in encouraging organizations to focus on their customers rather than gaining profit in any other way. However, the constant change in customer needs, the intensification of the competitive struggle, is leading to increasing customer requirements for service quality.
During the activities, you will learn how to adapt flexibly to a new work situation and basic customer service skills – improve active listening, different ways of communication, problem solving skills and flexibility by learning through experience, the role-play as potential employee or customer, different situations in work environment, related to book store and self- reflection about how to adapt to different situations.
You will be introduced to the hypothetical work situation in the bookstore.
There is some organizational change and you as employee are assigned a new task – you in contact with the clients now. It is new task for you that you did not do before. You need to adapt to the new position and learn new skills.
Duties:

  • Active communication with bookstore customers;
  • Professional assistance in selecting the most suitable products for client’s needs;
  • Active sales;
  • Layout of the assortment and maintenance of the order of the trading hall.

The learners will be able to:

  • communicate in different ways, styles and in different settings
  • work in teams
  • be creative and flexible with a positive attitude to change
  • take the initiative and lead
  • solve problems
  • make decisions
  • apply critical thinking
  • manage data, information and digital content
  • self-awareness,
  • learn through experience
  • correct and adjust personal behaviour
  • positive approach to customer service

The learners will be able to develop:

  • Specifically related to the context of bookstore basic customer service techniques – active listening, communication and problem solving skills;
  • Ability of a person to change his/her actions, course or approach to suit a new situation;
  • Use of different ways and styles of communication (spoken);
  • Interpret and communicate information;
  • Pursue independent learning;
  • Listen and communicate effectively;
  • Listen to understand and learn;
  • Read independently;
  • Manage data, information and digital content;
  • Learn through experience;
  • Correct and adjust personal behaviour;
  • Take the initiative.

Instructors

3 STUDENTS ENROLLED

Setup Menus in Admin Panel

X