Have you got the skills you need for the 21st-century workplace? Beyond hard skills and formal qualifications employers are often concerned about the lack of transversal competences that current employees (or prospective new hires) need to perform various tasks successfully.
During the activities, you will learn how to adapt flexibly to a new work situation and basic customer service skills – improve active listening, different ways of communication and problem solving skills by learning through experience, the role-play, different situations in work environment, related to book store and self- reflection activities.
Course 4 – How to mediate or avoid a verbal confrontation
During the activities, you will learn how to effectively use body language and mediate in difficult situation to achieve your aims you will have a chance to learn interacting trough digital technologies.