The module will present you different techniques and method useful to learn how to analyse a situation, how to think creatively to solve problems. What we offer here are obviously some possibilities of the many that have been prepared by professionals and experts.
In this chapter, the role-play and the tasks we are offering you are centred on an important issue: convince the manager not to fire anyone. In fact, given the economy, the bookstore is cutting costs and staff is the easier resource to reduce, especially if there is nothing to do…. You will be presented with situations and using the tools and methods offered, you will find solutions to convince your manager not to fire you or your workers.